16 May We have obtained the EFQM 300+ certification
We want to share our satisfaction and inform you that we have obtained the EFQM 300+ certification.
In Spain, it is granted by the «Club Excelencia en Gestión«, endorsing our commitment to Excellence, Innovation and Sustainability using the EFQM Model version 2020.
As Total Quality Management (TQM), like ISO 9001, it seeks sustainable success through customer satisfaction and continuous improvement. Being ISO 9001 certified in the past has helped us in many ways, but we have decided to take it one step further.
Unlike ISO 9001, which has an approach to organization by processes, the EFQM Model has a broader and more complete vision of its management, with the aim of making the organization economically, environmentally, and socially sustainable.
This model seems to us to be the most appropriate in the current changing context to help us achieve TSB’s vision: to lead industrial parcel transport in quality.