At TSB we are EFQM 300+ certified.
EFQM is an excellent, innovative, and sustainable management model. It is part of the Total Quality Management Systems, with continuous improvement, listening to the customer, risk management and document maintenance for collaborative and objective work. Environmental sustainability is part of the organisation’s strategy and is present in all areas.
An advantage of the EQFM Model and one from which we derive more benefit compared to other TQM systems, such as ISO 9001, still in its latest version, are the residuals that it confronts us with due to its more complete vision, with importance to the achievement of objectives through chains. cause and effect, starting from strategy, planning and management, through all internal and external stakeholders of the organisation.